Customer Satisfaction Survey

Dear valued customer, your satisfaction is a priority for OCSiAl.

Our goal is to constantly align products and services with the needs and preferences of our customers.

We consider your feedback to be very precious.

Please find 5-7 minutes to answer the following questions:

Name of your organization: *

Country: *

City: *

Your department: *

Your contact person in OCSiAl: *

Your full name and position: *

Your email: *

Please rate your impression of working with OCSiAl.

SALES

Your sales contact is easily contactable by phone / email: *

Your sales contact has good knowledge of products: *

Your sales contact understands your technical requirements: *

Your sales contact provides full assistance during product validation: *

Your sales contact understands your business needs: *

You can trust the information you receive from your sales contact: *

You have a close relationship with your sales contact: *

TECHNICAL SUPPORT

Usage guidelines are clear and complete: *

Technical specialists give valuable assistance during product validation: *

Technical specialists give valuable assistance during volume production: *

CUSTOMER SERVICE

Customer service specialists are friendly and responsive to you: *

Customer service specialists provide requested information promptly: *

Your orders are processed accurately: *

Your orders are processed promptly: *

Product-related documentation is available and complete: *

OCSiAl offers useful product information (website, brochures, catalogs): *

DELIVERY

Production and delivery lead times for your orders are acceptable: *

Generally, your goods arrive on time (by the committed date): *

Your goods arrive in good and safe condition: *

QUALITY

Generally, the quality of your goods is high: *

The quality is stable from batch to batch: *

Generally, the packaging of your goods is good: *

The packaging is properly labeled: *

The product is easy to store after opening the packaging: *

COMPLAINT HANDLING

Generally, your complaints are handled in a proper way: *

The reaction to your complaints is prompt: *

The containment actions to ensure uninterrupted production are taken promptly: *

Your complaints are answered objectively and in a proper format: *

Overall, you are satisfied with OCSiAl: *

Please help us improve and write your suggestions:

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